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  2. Q&A

Q&A

  • Can I use a credit card?

    JCB, Visa, UC, DC and debit cards can be used.
  • Is there a humidifier / air purifier rental?

    Humidifier rental is available.
    If you wish, please contact the front desk.
  • Is it possible to extend the check-out time?

    It is possible depending on the situation on the day, but we may not be able to meet your request.
    The extension fee is 3,000 yen per room.
  • Where are you eating?

    We will prepare it at the cafeteria on the 1st floor.
  • What time is the meal time?

    Supper is served from 18:00 and breakfast is served from 7:30.
  • What if I have food allergies or foods that I don't like?

    Unfortunately, we do not support allergic foods.
  • Do you have a beauty salon / massage?

    Unfortunately, there is no beauty salon / massage.
  • Do you support barrier-free access?

    Unfortunately, we do not have barrier-free facilities.
  • Do you have a bath in your room?

    Available in some rooms.
  • Is the bath a hot spring?

    It is a natural hot spring, flowing from the source.
    Water is added to control the temperature.
  • What kind of effect does the hot spring have?

    Neuralgia, muscle pain, arthralgia, fatigue recovery, poor circulation, etc.
  • How long do you use the bath?

    The usage time is from 12:00 to 10:00 the next day (22 hours bathing is possible).
    Cleaning time is from 10:00 to 12:00.
  • How do I get there by train?

    Kumanoyu Suzurikawa Line" bus from "Yudanaka Station" on the Nagano Electric Railway Nagano Line
    Get off at "Suzurikawa".The boarding time iContinue reading
  • Is there a parking lot?

    Free parking is available.
  • Is there a transfer?

    We are sorry but we do not offer a pick-up service.
  • What kind of meal does your child have?

    If the price is the same as an adult, it is the same as an adult.
    For children's rates, we will prepare a smaller number of items.
  • Do you have yukata or slippers for children?

    Only yukata is available.
  • Can I stay with my pet?

    Unfortunately, please refrain from entering pets.
  • Is there a convenience store nearby?

    Unfortunately, there is no convenience store nearby.
  • Please tell me the recommended sightseeing spots in the vicinity

    ●About 3 minutes on foot from Yokoteyama Ski Area and Kumanoyu Ski Area
    ●Hiking tour starting point(June to October)
  • Can I use a mobile phone?

    It is available for use.
  • Do you need winter tires or chains in winter?

    Studless tires are required in winter.
    Sometimes you need more chains.
    If you contact us by phone about the road conditions, we will inform Continue reading
  • Can I leave my luggage after check-out?

    It will be stored at the front desk.

Reservation / Inquiry

If you have any questions, please contact us.

0269-34-2905

from 7:00 am to 9:00 pm